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Shipping Policy

HitCigars Indonesia ships worldwide, however all customers are responsible to get his/her tobaccos into his/her country since tobacco laws vary from a country to another.

Directly Official Retailers
We are procuring all products directly and only from Official Retailers and directly shipped use drop shipping service. Our headquarters in Montenegro but shipments are completed from Indonesia (non-EU country). So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Shipping Costs
Shipping cost is always excluded from product price.
Shipping cost varies according to the weight of the order. You can check shipping cost in “cart page” or “checkout page” when you place an order.

Shipping Details
Shippings are being completed in 1-3 business days after you receive a confirmation e-mail for your payment. (If we were out of stock at the time of payment for any reason, HitCigars provides you two solutions; waiting for product to arrive in stock or a full refund.)
Please note that:
If we were out of stock at the time of payment for any reason, HitCigars Indonesia provides you two solutions;
* Waiting for product to arrive in stock
* Full refund

Shipping Types
International Registered Mail: International Registered Mail with tracking. It takes around 10-40 days for arrive to destination country.***
Express Mail Service: International Express Mail Service with tracking. It takes around 5-15 days for arrive to destination country.***

***PLEASE NOTE THAT;
Shipping period begins on the day order is dispatched.
“Arrive to destination country” states for entry to destination COUNTRY not to the BUYER. Because we cannot have any information about delivery time for local postal service as well as customs procedures.
HitCigars Indonesia cannot be responsible for long delays at customs. Please reach your customs office for delays caused by customs.

You will not be able to see the real-time movements of your parcel as these shipments are carried out by national post services (Not like FedEx, DHL and UPS).
For shipments with status “In-Transit” we will be waiting for reshipment until the status is updated. We cannot accept refund and reshipment requests for orders with status “In-Transit” before an update. Main reason for tracking status to remain at “In Transit” is, shipment is not being processed by the local customs office.

Tracking Number
Tracking numbers can be found in your account and in the shipping confirmation email.
You can also type your tracking number and check your order status from the following link;
HitCigars Tracking Page
17Track.net

Taxes & Duties
Cigarette and tobacco packs come with Excise stickers, proving that taxes (customs duties, VAT, Excise tax) were paid in Indonesia.
Please be aware that your delivery may also be subject to customs duties, taxes or seizure over which we have no control, and which MUST be borne by you.
We are not responsible for paying any taxes or duties involved in the importation of customer’s order into their country.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

If the customer refuses to pay taxes or duties for the order and returns it to us, return shipping fee and standard shipping fee will be charged within the order amount and the remaining amount will be refunded.

Customs Declaration
We should declare orders as “Cigarette, Tobacco” on the Customs Declaration Form, due to customs regulation in source country. We can not declare your specials as “Gift, etc

If you don’t agree please do not place an order.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Customs Issue
We cannot be held responsible for customs duties, taxes, seizure, delayed shipments or any further inconveniences caused by local customs for your tobacco orders.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Flavored Tobaccos
Flavored tobaccos have been banned some countries. We do not take responsibility customs risk for your flavored tobacco orders.
Please obtain necessary information about local rules for flavored tobaccos before placing your order.

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